Return Policy
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Your Right to Cancel and Return Products
You are entitled to cancel your order and return items within 14 days from the date of receipt. The return period starts the day after you receive your products Please be aware that this policy does not apply to any custom-made designed to your specific requirements. If you have any inquiries regarding the process, don’t hesitate to contact.
2. How to Cancel and Return Your Order
To cancel your order kindly email us at contact@kassandsteff.com within 14 days of your purchase, including your order number. Once we confirm your cancellation, please return the products to us within 14 days. Please be aware that you will be responsible for the return shipping costs unless the items are faulty or damaged.
Important to remember: Items returned without prior authorization or outside of the 14 day window may not be accepted.
3. Condition of Returned Products
For a seamless return experience, please return products in their original condition, unused, and in the packaging if possible. You are for any decrease in value that results from handling the products more than necessary to determine their nature,, and functionality.
4. Refunds
Upon receiving the returned products, we will initiate your refund within 14 days. The refund include the original cost of the items and the delivery charge. Please be aware that if the returned items show any signs of use or damage, we may reduce the refund amount to reflect diminished value of the products. We appreciate your understanding.
5. Returns for Faulty or Damaged Products
Your Rights:
If you receive any products that are defective, damaged, or not as described, you can return them within days of receiving your order for a full refund or exchange. After this 30-day period, if you encounter any problems, may still qualify for a repair, replacement, or partial refund. satisfaction is our priority, and we are committed ensuring you have a great experience with us.
6. Inspection and Immediate Notification
Please always check your items right after you receive them. If you notice any issues, please let us know away so we can resolve the problem quickly. Reporting issues in a timely manner is crucial for us handle your return effectively.
7. How to Return Faulty or Damaged Products
Please reach out to us at contact@kassandsteff.com promptly upon discovering any faults or damages. In order to facilitate our assessment, we may request clear photographic evidence or further details, so kindly include your order number in your correspondence. We will ensure that the return of any faulty or damaged products is arranged at no cost to you.
8. Refunds for Faulty or Damaged Products
Our return policy ensures that if you receive a faulty or damaged product, we will a full refund, including the original charge, within 14 days of verification. Should you prefer to the product, we'll send the replacement no extra cost, as long as it's within the 30-day return window. For returns outside this period, we will arrange for a repair, replacement, or refund within 14 days. Your is our priority!
Please note that the time it takes for your bank or payment provider to complete the refund process may vary, so please allow additional time for the refund to reflect in your account.
9. Care Instructions and Misuse and Metal Reactions
Please always take care of your jewellery to ensure its quality and longevity. Follow the care instructions provided with your purchase and available our website. We cannot be held liable for any damage caused by misuse, such as exposure to chemicals like perfumes or deodorants or contact with water. Please note that jewellery damaged in this manner will not be eligible for a refund.
Explore our sophisticated earring collection, crafted from premium materials 315 Sterling Silver and 18K Real Gold Plated. Some pieces may contain additional metal components; please check individual listings for details. We cannot accept liability for allergic reactions to the metals.
10. Crafted Quality of Products
The beauty of our handcrafted jewellery, where each piece tells its own unique story. Embrace the natural imperfections slight variations in shape, color, and design that make our creations one-of-a-kind. These distinctive characteristics are what add charm to handmade items, and are not considered defects. Celebrate the artistry and individuality in piece you wear!